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Some edits in troubleshoot guide (#434)

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src/help/guides/troubleshooting-problems.md
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@ -1,14 +1,15 @@
--- ---
title: Troubleshooting problems title: Troubleshooting problems
description: Encountered an issue with a source? Here are resources to help you troubleshoot it. description: Encountered an issue with a source or the app? Here are resources to help you troubleshoot it.
lang: en-US lang: en-US
--- ---
# Troubleshooting problems # Troubleshooting problems
This page is for when you encounter a problem with a source extension. This page is for when you encounter a problem with a source or the app.
::: c-danger Common error messages ::: c-danger Common error messages
This is just a list of some errors. Go through [Diagnosis](#diagnosis) even if your problem isn't on the list.
- HTTP Error 4xx - HTTP Error 4xx
- HTTP Error 5xx - HTTP Error 5xx
- Unexpected URL - Unexpected URL
@ -31,6 +32,7 @@ This page is for when you encounter a problem with a source extension.
* **Clear Cache** * **Clear Cache**
* **Clear Cookies** * **Clear Cookies**
* **Clear Database** * **Clear Database**
* **DNS over HTTPS**
* If your downloads are getting stuck, try deleting the queue and trying again. * If your downloads are getting stuck, try deleting the queue and trying again.
* Force close **Tachiyomi** and reopen it. * Force close **Tachiyomi** and reopen it.
@ -41,7 +43,7 @@ Your issue may have been fixed in the Preview version already, just wait for a n
If any of these help, go to [it only happens to me](#it-only-happens-to-me). If any of these help, go to [it only happens to me](#it-only-happens-to-me).
If it's not just you, go to [everyone is having this problem](#everyone-is-having-this-problem). If it's not just you, go to [everyone is having this problem](#everyone-is-having-this-problem).
If none of these help, try asking in our [Discord Server](https://discord.gg/tachiyomi) If none of these help, try asking in our [Discord Server](https://discord.gg/tachiyomi). State app version, source, manga and chapter with the problem.
### It only happens to me ### It only happens to me
You may be getting a **CAPTCHA**, may have been IP-banned, or encountered some other counter-measure that website owners deploy against programs like **Tachiyomi**. If that is the case, there is probably nothing that can be done about that. Some of them (like **CAPTCHA**) have to be manually solved, some are temporary (IP bans). You may be getting a **CAPTCHA**, may have been IP-banned, or encountered some other counter-measure that website owners deploy against programs like **Tachiyomi**. If that is the case, there is probably nothing that can be done about that. Some of them (like **CAPTCHA**) have to be manually solved, some are temporary (IP bans).
@ -77,6 +79,24 @@ This means that the manga has been licensed and can no longer be read on that so
::: el-collapse-item title="HTTP error 403" ::: el-collapse-item title="HTTP error 403"
The source you selected may have **Cloudflare** protection on and is enforcing [CAPTCHA](#solving-a-captcha). Please complete the [CAPTCHA](#solving-a-captcha) to fix it. The source you selected may have **Cloudflare** protection on and is enforcing [CAPTCHA](#solving-a-captcha). Please complete the [CAPTCHA](#solving-a-captcha) to fix it.
::: :::
::: el-collapse-item title="HTTP error 429 (Too Many Requests)"
The source banned your IP address (in most cases it's temporary). We suggest to [migrate](./source-migration.md) part of your manga to another source.
:::
::: el-collapse-item title="HTTP error 5xx"
Most probably the source you are trying to access has problems on their side. Open the source in <Navigation item="webview"/> and check if the site is down.
:::
::: el-collapse-item title="Unable to resolve host / Connection failed"
That means that something prevents your connection with the site. Possible reasons: your internet connection is bad, the app doesn't have access to internet, your ISP have blocked the site, the site is down. Try using different internet connection (switch to Wi-Fi, mobile data or a VPN). Try to enable <Navigation item="more"/> → <Navigation item="settings"/> → <Navigation item="settings_advanced"/> → **DNS over HTTPS**.
:::
::: el-collapse-item title="java.security.cert.CertPathValidatorException / Chain validation failed"
That means there is a problem with validating source's sertificate.
- Check if the site's certificate have expired. Use an online service for checking SSL certificates. If the certificate have expired, then wait while the site owner will renew it.
- Ensure that you have right date and time set on your phone.
- Try <Navigation item="more"/> → <Navigation item="settings"/> → <Navigation item="settings_advanced"/> → **Clear cache** and **Clear cookies**.
- Try using different internet connection (switch to Wi-Fi, mobile data or a VPN).
- Try to restart the device.
:::
::: el-collapse-item title="App not installed" ::: el-collapse-item title="App not installed"
You may encounter this if you're installing an official build over an existing **F-Droid** build due to differing signatures. You may encounter this if you're installing an official build over an existing **F-Droid** build due to differing signatures.
Backup your data, uninstall the app, then restore the data in the fresh install. Backup your data, uninstall the app, then restore the data in the fresh install.