diff --git a/src/help/guides/troubleshooting.md b/src/help/guides/troubleshooting.md index 81f509b0..e4580f8a 100644 --- a/src/help/guides/troubleshooting.md +++ b/src/help/guides/troubleshooting.md @@ -139,9 +139,9 @@ If the site is not reachable or has issues, all you can do is wait for the site ## Solving Cloudflare issues -**Note that WebView is not the same as using your browser.** +### Loading the website in WebView -You must solve the **Cloudflare** issue in **WebView**. +Try to load the website in **WebView**. **Note that WebView is not the same as using your browser.** ::: guide How to open WebView 1. Go to in the bottom navbar. @@ -150,22 +150,19 @@ You must solve the **Cloudflare** issue in **WebView**.
-1. Complete the **CAPTCHA** if one is present. +1. Complete a **CAPTCHA** if one is shown. 1. Once done, press the X at the top left to return. ::: -### Bypassing Cloudflare looping +You may need to try this multiple times. You can also try pressing the icon, opening the website in your regular browser, then checking for a CAPTCHA there. -Some sources may have more advanced **Cloudflare** protection, that results in infinite loading in **WebView** when trying to bypass **Cloudflare** using the solution above. If you are facing this issue, try the following steps: +Some sources may have more advanced **Cloudflare** protection. If you are facing issues, try the following options. + +### Clearing WebView data ::: guide -1. Go to in the bottom navbar. -1. Press the source you would like to access. -1. Press the icon. Refer to the previous picture. -1. Press the icon and then press Open in Browser. -1. Once done, press the X at the top left and return to the source. -1. Press the icon again. -1. Complete the **CAPTCHA** if one is present. +1. In the screen, try "Clear cookies" then "Refresh" from the menu. +1. Go to in the bottom navbar, then , then select "Clear WebView data". ::: ### Changing your user agent @@ -173,8 +170,7 @@ Some sources may have more advanced **Cloudflare** protection, that results in i A user agent string helps websites identify information about the requester. While some sources have user agent strings set, most rely on the default value set in the app. ::: guide -1. Go to in the bottom navbar. -1. Go to . +1. Go to in the bottom navbar, then . 1. Change the **Default user agent string** setting to a different one. [This website](https://www.whatismybrowser.com/guides/the-latest-user-agent/) is a decent reference. 1. Restart the app and try accessing the source again. :::