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Troubleshoot guide: common errors, CAPTCHA > Cloudflare, fix a link (#501)
* Add cloudflare to common errors * Edit error 403, add error 404 * Reword error 403 and 404 * Change CAPTCHA to Cloudflare * Reword Cloudflare section * Fix WebView link
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@ -18,6 +18,9 @@ If error-specific instructions didn't help or your error isn't on the list, go t
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::: el-collapse-item title="Java.lang Exception: Challenge not found"
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Often **Java.lang Exception: Challenge not found** will be resolved by force-quitting and reopening **Tachiyomi**.
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:::
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::: el-collapse-item title="Java.lang Exception: Failed to bypass Cloudflare"
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**Java.lang Exception: Failed to bypass Cloudflare** means that the source you selected has [Cloudflare](#solving-the-cloudflare-issue) protection on, refer to the [Cloudflare](#solving-the-cloudflare-issue) guide to fix it.
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:::
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::: el-collapse-item title="Loader not implemented"
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**Loader not implemented** means that the respective extension for the manga is not installed. To fix, install the extension for the manga. If it still doesn't work, uninstall then reinstall the extension again.
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:::
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@ -25,7 +28,13 @@ Often **Java.lang Exception: Challenge not found** will be resolved by force-qui
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**Value Manga is licensed...** means that the manga has been licensed and can no longer be read on that source. Try a different source to read the manga.
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:::
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::: el-collapse-item title="HTTP error 403"
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HTTP error 403 probably means that the source you selected has **Cloudflare** protection on and is enforcing [CAPTCHA](#solving-a-captcha). Please complete the [CAPTCHA](#solving-a-captcha) to fix it.
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Possible reasons for **HTTP error 403**:
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- The source you selected has [Cloudflare](#solving-the-cloudflare-issue) protection on, refer to the [Cloudflare](#solving-the-cloudflare-issue) guide to fix it.
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- The source is down, removed the manga or banned your IP. Open <Navigation item="webview"/> to check if this is the case.
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:::
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::: el-collapse-item title="HTTP error 404"
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**HTTP error 404** probably means that the source is down or removed the manga. Open <Navigation item="webview"/> to check if this is the case.
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:::
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::: el-collapse-item title="HTTP error 429 (Too Many Requests)"
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**HTTP error 429** or **Too Many Requests** means that the source banned your IP address (in most cases it's temporary). We suggest to [migrate](./source-migration.md) part of your manga to another source to reduce number of requests to the source.
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@ -65,7 +74,7 @@ Backup your data, uninstall the app, then restore the data in the fresh install.
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## Diagnosis
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* Verify your extensions are up to date. (<Navigation item="browse"/> → Extensions, make sure no extensions have an update button)
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* Check if **Tachiyomi** has an update (<Navigation item="more"/> → <Navigation item="about"/> then click **Check for updates**)
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* Try opening the manga in <Navigation item="webview"/>. If there is [CAPTCHA](#solving-a-captcha), solve it and see if it helped.
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* Try opening the manga in <Navigation item="webview"/>. If there is a [Cloudflare](#solving-the-cloudflare-issue) protection, wait for it to load. If there is a [CAPTCHA](#solving-the-cloudflare-issue), solve it and see if it helped.
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* Change your internet connection (*switch to Wi-Fi, mobile data or a VPN, use a "What's my IP" site to confirm your IP has changed*), then try again.
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* Ask other users to try the action that gives you the error.
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* Check if the source is either down, or is having issues in a browser.
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@ -88,7 +97,7 @@ If it's not just you, go to [everyone is having this problem](#everyone-is-havin
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If none of these help, try asking in our [Discord Server](https://discord.gg/tachiyomi). State app version, source, manga and chapter with the problem.
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### It only happens to me
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You may be getting a **CAPTCHA**, may have been IP-banned, or encountered some other counter-measure that website owners deploy against programs like **Tachiyomi**. If that is the case, there is probably nothing that can be done about that. Some of them (like **CAPTCHA**) have to be manually solved, some are temporary (IP bans).
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You may be getting a [Cloudflare](#solving-the-cloudflare-issue) protection, may have been IP-banned, or encountered some other counter-measure that website owners deploy against programs like **Tachiyomi**. If that is the case, there is probably nothing that can be done about that. Some of them (like [Cloudflare](#solving-the-cloudflare-issue)) have to be manually solved, some are temporary (IP bans).
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**Workarounds that can lower chance of it happening again:**
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* Don't use downloads with the source.
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@ -106,11 +115,11 @@ If the site is reachable and fully functional then there may be an issue with th
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If the site is not reachable or having issues then all you can do is wait for the site to become functional again.
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## Solving a CAPTCHA
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## Solving the Cloudflare issue
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**Please note that WebView is not the same as using your browser.**
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You must solve the **CAPTCHA** in **WebView**.
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You must solve the **Cloudflare** issue in **WebView**.
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::: guide How to open WebView
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1. Go to <Navigation item="browse"/> in the bottom navbar.
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@ -124,7 +133,7 @@ You must solve the **CAPTCHA** in **WebView**.
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:::
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### WebView not working?
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If **WebView** doesn't work for you, please update the [Android System WebView](https://play.google.com/store/apps/details?id=com.google.android.WebView) app.
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If **WebView** doesn't work for you, please update the [Android System WebView](https://play.google.com/store/apps/details?id=com.google.android.webview) app.
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When you've updated go to [Developer Options](https://developer.android.com/studio/debug/dev-options) in your phone's settings and set **WebView Implementation** to `Android System WebView`.
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