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Update Cloudflare troubleshooting guide (#952)

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src/help/guides/troubleshooting.md
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@ -139,9 +139,9 @@ If the site is not reachable or has issues, all you can do is wait for the site
## Solving Cloudflare issues ## Solving Cloudflare issues
**Note that WebView is not the same as using your browser.** ### Loading the website in WebView
You must solve the **Cloudflare** issue in **WebView**. Try to load the website in **WebView**. **Note that WebView is not the same as using your browser.**
::: guide How to open WebView ::: guide How to open WebView
1. Go to <NavigationText item="browse"/> in the bottom navbar. 1. Go to <NavigationText item="browse"/> in the bottom navbar.
@ -150,22 +150,19 @@ You must solve the **Cloudflare** issue in **WebView**.
<figure class="centered"> <figure class="centered">
<img class="zoomable" :src="$withBase('/assets/guides_webview-open.jpg')"> <img class="zoomable" :src="$withBase('/assets/guides_webview-open.jpg')">
</figure> </figure>
1. Complete the **CAPTCHA** if one is present. 1. Complete a **CAPTCHA** if one is shown.
1. Once done, press the X at the top left to return. 1. Once done, press the X at the top left to return.
::: :::
### Bypassing Cloudflare looping You may need to try this multiple times. You can also try pressing the <NavigationText item="overflow" /> icon, opening the website in your regular browser, then checking for a CAPTCHA there.
Some sources may have more advanced **Cloudflare** protection, that results in infinite loading in **WebView** when trying to bypass **Cloudflare** using the solution above. If you are facing this issue, try the following steps: Some sources may have more advanced **Cloudflare** protection. If you are facing issues, try the following options.
### Clearing WebView data
::: guide ::: guide
1. Go to <NavigationText item="browse"/> in the bottom navbar. 1. In the <NavigationText item="webview"/> screen, try "Clear cookies" then "Refresh" from the <NavigationText item="overflow"/> menu.
1. Press the source you would like to access. 1. Go to <NavigationText item="more"/> in the bottom navbar, then <NavigationText item="settings"/> → <NavigationText item="settings_advanced"/>, then select "Clear WebView data".
1. Press the <NavigationText item="webview"/> icon. Refer to the previous picture.
1. Press the <NavigationText item="overflow" /> icon and then press Open in Browser.
1. Once done, press the X at the top left and return to the source.
1. Press the <NavigationText item="webview"/> icon again.
1. Complete the **CAPTCHA** if one is present.
::: :::
### Changing your user agent ### Changing your user agent
@ -173,8 +170,7 @@ Some sources may have more advanced **Cloudflare** protection, that results in i
A user agent string helps websites identify information about the requester. While some sources have user agent strings set, most rely on the default value set in the app. A user agent string helps websites identify information about the requester. While some sources have user agent strings set, most rely on the default value set in the app.
::: guide ::: guide
1. Go to <NavigationText item="more"/> in the bottom navbar. 1. Go to <NavigationText item="more"/> in the bottom navbar, then <NavigationText item="settings"/> → <NavigationText item="settings_advanced"/>.
1. Go to <NavigationText item="settings"/> → <NavigationText item="settings_advanced"/>.
1. Change the **Default user agent string** setting to a different one. [This website](https://www.whatismybrowser.com/guides/the-latest-user-agent/) is a decent reference. 1. Change the **Default user agent string** setting to a different one. [This website](https://www.whatismybrowser.com/guides/the-latest-user-agent/) is a decent reference.
1. Restart the app and try accessing the source again. 1. Restart the app and try accessing the source again.
::: :::